Welcome to Radiant Services

INFRASTRUCTURE :

RADIANT is well equipped to deliver the best of services. A truly integrated service partner, RADIANT has built sustainable advantage not just through its people but also best-in-class infrastructure with the finest of equipment as well as the latest hardware and software support systems. The installed Call Center solution supports both Inbound and Outbound Call Centers. Based on next generation platform technologies Call Center solution enables efficient call handling, Configurable Interactive Voice Response System, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Predictive dialing, Answering machine detection, etc. with detailed statistics and reporting for reduced response time, improved customer experience and quality management of the operations. is a highly scalable Call Center Solution supporting three-dimensional scalability, which will enable the customer to scale up and optimize the operations as per changing requirements with vendor independence. Some key elements that form the comprehensive framework for BPO services at RADIANT are:

Dedicated international private leased circuit with backup MVoIP system.
Independent internet leased circuit for data access with redundancy.
Carrier class CISCO routers and Voice Switches
Predictive Dialer for smooth international dialing across the US / UK/ Canada/ Australia
Integrated solutions for voice response system, automatic call distributors (ACD), screen generation integrated with predictive dialer, call details recorder ( CDR ), call recorders etc.
High end Servers for call & script routing and database
Fully Secured and networked capacity scalable more capacity in future as per the need.
100% power back-up (3 tier power back-up)
100% redundant data and telecommunication links
Fire safety systems adhering to international norms in the production area
Fire fighting system in the Centre
2 Fully equipped dedicated training rooms
Secure data and voice network

RADIANT streamlines your business process seamlessly. Strong process methodologies and business practices, allows RADIANT to help reduce your business risk and maximize your savings.